Return & Refund Policy
At ThreadMark, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, items must:
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Be unused and in their original condition.
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Include all original packaging and tags.
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Be returned within 30 days of delivery.
Non-Returnable Items
We cannot accept returns for:
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Used or damaged products caused by customer misuse.
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Clearance or final-sale items.
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Customized or personalized products.
Return Process
To initiate a return, please contact our customer support team with your order number and reason for return.
Once approved, return instructions will be provided.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.
Contact Us
For return and refund inquiries, please contact us through our Contact Us page.
