Returns & Refunds Policy

At ThreadMark, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.

• Include all original tags, packaging, and accessories.

• Be returned within 30 days of the delivery date.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, worn, washed, or damaged after delivery.

• Clearance, final sale, or discounted items marked as non-returnable.

• Customized or personalized products.

• Gift cards, if applicable.

How to Start a Return

To request a return, please contact our customer support team through our Contact Us page and include:

• Your order number

• The item(s) you wish to return

• The reason for your return

Once your request is reviewed and approved, we will provide detailed return instructions.

Please do not send items back without prior authorization, as they may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges, customs duties, and taxes (if applicable) are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact our customer support team for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

We will review your claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page. Our support team will be happy to assist you.