Terms & Conditions
Welcome to ThreadMark. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms & Conditions.
Using Our Website
You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights or experience of other visitors.
By placing an order, you confirm that the information you provide is accurate and complete.
Our Products
At ThreadMark, we specialize in handcrafted rugs made with care by skilled artisans. Because each rug is handmade, slight variations in color, pattern, texture, or size may naturally occur. These unique characteristics are part of the craftsmanship and make every rug one of a kind.
We make every effort to display our products and colors as accurately as possible. However, actual colors may vary slightly depending on your screen or device settings.
Pricing & Payment
All prices are displayed in the applicable currency and are subject to change without prior notice.
Payment must be successfully completed before an order is processed and prepared for shipment.
Order Confirmation
Once you place an order, you will receive an order confirmation by email. In the rare event that an item becomes unavailable, a pricing error occurs, or we are unable to process your payment, we may need to cancel your order. If payment has already been received, a full refund will be issued promptly.
Shipping
Orders are typically processed within 1–2 business days, with an estimated total delivery time of 7–12 business days.
While we work hard to ensure timely delivery, shipping times may occasionally be affected by courier delays, weather conditions, customs processing, or other circumstances beyond our control.
Please refer to our Shipping Policy for complete shipping information.
Returns & Refunds
If you are not completely satisfied with your purchase, you may request a return in accordance with our Returns & Refunds Policy.
Please review our Returns & Refunds Policy for full details regarding eligibility, return procedures, and refunds.
Privacy
Your privacy is important to us. Any personal information you provide is handled in accordance with our Privacy Policy.
Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of ThreadMark and is protected by applicable intellectual property laws. Content may not be copied, reproduced, or used without our prior written permission.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, or legal requirements. Any updates will be posted on this page and become effective upon publication.
Contact Us
If you have any questions about these Terms & Conditions or any of our policies, please contact us through our Contact Us page. Our team will be happy to assist you.
